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Quality Assurance Manager

Identification Number: P2002 USCIS FOD PASS Contingent

Position Description: Quality Assurance Manager

Location: National Capital Region, Washington DC

Employment Category: Full Time / Exempt

Travel: As directed, estimated less than 30%

Drug screening: Yes

Security Clearance: Must be able to obtain a favorable DHS suitability clearance

Education: Bachelor’s degree from an accredited college or university, Master’s Degree desired

Experience: Minimum of 10- years of progressive experience

Salary: Negotiable based on experience, education and qualifications.


Contract Scope.

Under the Program and Administrative Support Services (PASS) contract, BMA’s support to the Department of Homeland Security (DHS), U.S. Citizenship and Immigration Services (USCIS), Field Operations Directorate (FOD) will assist Directorate leadership in developing an overall program management and oversight strategy, facilitate discussion regarding policy and procedures, provide guidance necessary to implement program and mission support requirements, and support the respective operations divisions in discussion with governance groups. BMA will provide program support services to assist the Government in writing policies, instructions, guides, training materials for the transition to ELIS based benefit forms, quality and performance management functions, immigration case productivity analysis, staffing allocation and utilization, human capital modernization, budget management modernization, change management, and administrative improvements identified through the FOD-2020 framework. BMA will support daily operational activities that include scheduling, accessioning of records, spreadsheets, presentations, and support the front office administrative, program monitoring and performance reporting.

Duties and Responsibilities.

Conducts formal and informal reviews at predetermined points throughout the development lifecycle.

Applies subject matter knowledge to high level analysis, design, development, modeling, simulation, integration, installation, documentation and implementation.

Resolves problems, which require an intimate knowledge of the related technical subject matter.

Applies principles and methods of the subject matter to specialized solutions to inform operational decision making.

Designs and creates usable templates to generate tools and reports at specific intervals, such as weekly, bi-weekly, monthly, semi-annually, etc. to support the mission

Support includes but not limited to program and project planning, performance models, production and resource planning, audits and evaluations, studies, scenarios, and reports relating to mission oriented business programs.

Knowledge and Qualifications.

Minimum 10 years’ experience with work and/or production cycle time analysis, quality assurance, lean six sigma, and quality data environments.

Experience in quality assurance and quality control of Business and Information Technology Systems.

Experience in verification and validation, software testing and integration, and software metrics, and their application to software quality assessment. Develops software quality assurance plans.

Must be capable of maintaining and establishing a process for evaluating software and associated documentation.

Must be able to determine the resources required for information technology quality control.

Must be able to maintain the level of quality throughout the software lifecycle.

Proficient with MS Suite (Word, Excel, Access, Project Management, PowerPoint)

English language fluency.

Strong oral and written communication skills.

Strong analytical, organizational, and problem resolution skills.

Professional communications (telephone, e-mail, in-person) etiquette.

Demonstrated ability to multi-task and meet deadlines in a fastpaced office environment.

Desired certifications: Project Management Professional (PMP), American Society for Quality (ASQ) Six Sigma.

BMA, LLC, SDVO small business attracts the most highly motivated and qualified professionals in the Professional Services and Technology industry. We appreciate the importance of high caliber professionals and offer an attractive salary and benefits package that includes Medical, Dental, life and Disability Insurance, 401K, and holidays to ensure the highest quality of life for our employees. A Career with our team at BMA offers excellent opportunities for growth with one of America’s finest young SDVO small business organizations.

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